1 Introduction
1.1 The Site Kidzpresents.com is owned and operated by Asuna Computing Limited, a company registered in England - Company Number 6206214 (we and us).
1.2 The terms contained in this document (Trading Terms) apply to all transactions for the purchase of products from the Site. Please read these Trading Terms carefully before ordering from the Site. By ordering any products from the Site you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent. You can print a copy of these Trading Terms by selecting the print option from the “File” menu of your browser.
1.3 You should also read our privacy policy
1.4 We reserve the right to change these Trading Terms from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.
2 Ordering
2.1 You may place an order to purchase a product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Checkout” button on the Basket page.
2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
2.3 After submitting an order to us, you will be sent an order acknowledgement email with your order reference and details of the products you have ordered. Please note, this email is an acknowledgement and is not an acceptance of your order.
2.4 If your order includes products which are not available from stock, we will contact you by email or by telephone to ask you how you wish to proceed. You will have the option to receive your order excluding the products not available, or cancel your order. If we are unable to obtain your instructions, within 2 days of our first attempt to contact you, we will deliver your order excluding the products not available and advise you by email that we have done so.
2.5 Acceptance of your order and the formation of a contract between us will take place when we receive payment from you, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellation and returns).
3 Prices and payment
3.1 The prices of products advertised for sale on the Site are as set out on the Site. All prices are in pounds (£) sterling, but exclude delivery charges. Delivery charges are set out in the P&P section of the website. Delivery charges will be automatically calculated and added to your order before you are prompted to pay for it. Prices and delivery charges displayed are valid and effective only in the United Kingdom.
3.2 Prices may change at any time prior to (but not after) acceptance of your order.
3.3 We cannot accept your order until you have paid for it in full. Payment can be made by most major credit or debit cards, by completing the relevant details on the checkout page . We do not accept credit/debit cards where the address registered with the card issuer for the statement is outside the United Kingdom. To help prevent fraud, when you place your order with us we will only deliver to the same address as the billing address which must be the same as the statement address for the credit/debit card used for payment. Should you require the goods to be delivered to an address other than your main address, payment must be made by cheque - payable to Asuna Computing Limited.
3.4 By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for non-delivery. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
3.5 In the unlikely event that the price of an item has been incorrectly advertised on the Site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed despatch of your order, we will not be obliged to supply products at the incorrect price.
4 Delivery
4.1 Subject to availability, we will use all reasonable endeavours to deliver the products you have ordered as soon as possible after your order is accepted by us. Please note that certain products which are not available from stock have a delivery time which may be longer than 10 days from the date an order is placed. Where that is the case, we will contact you by email to see if you wish to cancel your order. We will usually deliver all products comprised in your order in one delivery.
4.2 We will deliver directly to the address specified in your order. We cannot deliver items within the same order to multiple addresses. We are only able to deliver to addresses in the United Kingdom mainland including Northern Ireland. We cannot deliver to international or BFPO addresses.
4.3 Deliveries are usally made made Monday to Friday (excluding bank and public holidays). The precise timing of a delivery cannot be specified. Deliveries require a signature to confirm receipt.
4.4 Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
5 Cancellations and returns
5.1 Except in relation to the products specified in the next paragraph, you may cancel your order (or any part of it) at any stage before the products are despatched to you, and up to seven working days afterwards by notifying us (see How to contact us), giving us your full name, address and order reference (which you can find on your order acknowledgement email . You do not need to give any reason for cancelling your order, but a brief explanation will help us improve the service we offer to customers in the future.
5.2 If you cancel your order before it is despatched, any sum debited by us from your credit/debit card will be refunded in full to the same card.
5.3 Where you decide to cancel an order after we have despatched the products, you will be under a duty to return them to us, at your own risk and expense. Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should return the products to us unused (except to the extent reasonably necessary to examine them) and together with the original product packaging, either by Royal Mail or Courier at your own expense.
You should telephone KidzPresents.com customer services on 01227 281809 giving your name, address and the reference number from the order request email. They will issue you with a returns number that you should include with the goods being returned.
You must contact customer services within seven working days after the products were delivered to you and the products must be returned no later than 14 days after they were delivered to you.
You will be responsible for postage, packing and insurance costs for the goods being returned.
Our policy on cancellations and returns does not affect your legal rights.
6 Faulty products
6.1 If any product you purchase is damaged or faulty when delivered to you we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should notify us (see How to contact us) and return the product in accordance with the provisions above
6.2 Our policy on faulty products does not affect your legal rights.
7 Product Information
7.1 We have taken reasonable steps to display as accurately as possible the colours and other detailing of our products in the images that appear on the Site. However, as the actual colours and detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor’s display of any colour or other detailing will exactly reflect the colour or detailing of the product upon delivery.
7.2 We continually update the products available from the Site.
7.3 Any information on the Site regarding sizing of products is included as a guide only. If you are in any doubt as to the size of any product you require, we recommend that you contact us prior to placing an order (see How to contact us).
8 Security
8.1 We understand that you may have concerns about security on the internet. This Site uses a secure server (provided by GlobeCharge) that implements secure sockets layer (SSL) technology in our online ordering process to protect your personal information.
8.2 When you proceed to the checkout, before you are prompted to complete your billing and delivery address, your browser will go into secure mode. Data relating to your order and your personal details will all pass to our processing servers in an encrypted format. As soon as you have finished ordering you will exit secure mode. As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode.
8.3 All payment transactions will be processed on our behalf by WorldPay (part of the Royal Bank of Scotland group) . This means that your credit/debit card details are provided directly to WorldPay and are never revealed to us. WorldPay operates secure servers to process your payment details. WorldPay encrypts your credit/debit card information and authorises payment.
8.4 We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.
9 Our liability
9.1 We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.
9.2 You are responsible for the use you make of the products you order. To the extent not prohibited by law, we accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).
9.3 Nothing in this section or elsewhere in our Trading Terms affects your statutory legal rights.
10 General
10.1 KidzPresents.com is a trading name of Asuna Computing Limited which is a company registered in England. Our company number is 6206214 and our registered office address is 2 All Saints Close , Whitstable, Kent CT5 1SB
10.2 Any formal legal notices should be sent to us at the address at the end of these Trading Terms by email and confirmed by post.
10.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.
10.4 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.
10.5 You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.
11 How to contact us
Please feel free to contact us in any of the following ways:
by email to sales@kidzpresents.com
by telephone on 01227 281809 between the hours of 10am – 4pm, Monday to Friday
by writing to us at:
Asuna Computing Ltd t/a Kidzpresents.com
2 All Saints Close, Whitstable, Kent CT5 1SB
